1. Introduction
This Refund Policy governs all payments made on Intertrace.center (“Intertrace”, “Platform”, “we”, “us”, or “our”).
Intertrace is operated by Zendom LLC, located at 3427 N Freeway Blvd, Sacramento, CA 95834, United States.
2. Nature of Services
Intertrace provides digital services, including but not limited to:
- Submission and publication of missing person cases;
- Data structuring and display services;
- Case management tools;
- Platform access and account features;
- Optional verification or moderation processes.
Payments are made for access to platform features and services, not for guaranteed outcomes.
3. No Guarantee of Results
Payment does not guarantee:
- Case approval or publication;
- Visibility, reach, or engagement;
- Identification or recovery of a missing person;
- Accuracy or validation of submitted information;
- Response from third parties or authorities.
4. General Refund Policy
All payments made to Intertrace are final and non-refundable, except where:
- Required by applicable law;
- Explicitly approved by Intertrace at its sole discretion;
- A verified technical error resulted in duplicate or incorrect charges.
5. Non-Refundable Situations
Refunds will NOT be issued in the following situations:
- Change of mind after submission;
- Dissatisfaction with platform visibility or performance;
- No results or unsuccessful case outcomes;
- Removal, restriction, or rejection of content due to policy violations;
- User error in submitting incorrect information;
- Duplicate submissions by the same user;
- Failure to read or understand platform policies;
- Account suspension or termination due to violations;
- Third-party misuse or interpretation of content;
- Legal or regulatory restrictions affecting content visibility.
6. Fraud, Abuse, and Policy Violations
If a payment is associated with fraud, abuse, false submissions, impersonation, or violation of platform policies, Intertrace may:
- Deny any refund request;
- Suspend or terminate the account;
- Remove or restrict content;
- Report the activity to payment providers or authorities.
7. Duplicate or Erroneous Charges
If you believe you were charged in error, such as a duplicate charge, you must contact us within a reasonable time.
We may request supporting information, including transaction details, account data, and payment confirmation.
Approved refunds for verified errors may be processed at our discretion.
8. Payment Providers
Payments may be processed through third-party providers such as Stripe, PayPal, or cryptocurrency gateways.
Intertrace does not control third-party payment processing systems and is not responsible for:
- Processing delays;
- Transaction failures;
- Currency conversion issues;
- Fees charged by providers;
- Payment disputes initiated outside the Platform.
9. Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting Intertrace may result in:
- Immediate account suspension;
- Permanent ban from the Platform;
- Restriction of future payments;
- Submission of evidence to payment processors;
- Recovery actions or legal claims where applicable.
Intertrace reserves the right to contest all unjustified chargebacks.
10. Cryptocurrency Payments
Payments made via cryptocurrency, including USDT or similar assets, are generally non-reversible and non-refundable.
Due to the nature of blockchain transactions, Intertrace cannot reverse or cancel completed crypto payments.
11. Service Delivery Timing
Services may be delivered immediately, partially, or over time depending on the nature of the submission, moderation process, verification, and platform operations.
Delays do not constitute grounds for refund unless required by law.
12. Moderation and Rejection
Intertrace reserves the right to reject, remove, restrict, or edit content in accordance with its policies.
Payment does not guarantee approval or continued publication.
13. Legal Compliance
Intertrace may refuse or restrict services to comply with legal requirements, sanctions, safety concerns, or regulatory obligations.
Such actions do not automatically entitle users to refunds.
14. Data and Content Persistence
Even if content is removed or restricted, Intertrace may retain records for legal compliance, fraud prevention, audit, and dispute resolution purposes.
15. Refund Request Process
To request a refund where applicable, contact: support@Intertrace.center
Include:
- Transaction ID;
- Email associated with account;
- Description of the issue;
- Supporting evidence.
16. Refund Review
All refund requests are reviewed on a case-by-case basis.
Intertrace may approve, deny, or partially approve requests at its sole discretion, subject to applicable law.
17. Processing of Approved Refunds
If a refund is approved:
- It will be issued to the original payment method where possible;
- Processing time depends on the payment provider;
- Fees may not be refundable;
- Currency exchange differences may apply.
18. Limitation of Liability
To the maximum extent permitted by law, Intertrace shall not be liable for:
- Indirect or consequential losses;
- Loss of opportunity or visibility;
- Failure to locate or identify any person;
- Outcomes related to submitted cases;
- Payment processing issues outside our control.
19. Relationship to Other Policies
This Policy forms part of Intertrace’s Terms of Service, Privacy Policy, Acceptable Use Policy, Case Submission Agreement, Trust & Safety Policy, and other applicable policies.
20. Changes to Policy
We may update this Refund Policy at any time. Continued use of the Platform constitutes acceptance of the updated Policy.
21. Contact
Zendom LLC
3427 N Freeway Blvd
Sacramento, CA 95834
United States
Email: support@Intertrace.center