KYC / Identity Verification Policy

1. Purpose

This KYC / Identity Verification Policy explains how Intertrace.center (“Intertrace”, “Platform”, “we”, “us”, or “our”) may verify the identity of users who submit, manage, comment on, or interact with missing person cases.

Intertrace is operated by Zendom LLC, a California limited liability company, located at 3427 N Freeway Blvd, Sacramento, CA 95834, United States.

2. Why Verification May Be Required

Because Intertrace handles sensitive missing person information, identity verification may be required to reduce fraud, false reports, impersonation, abuse, harassment, defamation, unauthorized publication of personal data, and misuse of the Platform.

3. When KYC May Be Required

We may require identity verification when a user:

• Submits a missing person case;
• Submits sensitive data, including DNA, biometric, medical, or identifying information;
• Claims to be a relative, guardian, representative, attorney, investigator, or authority;
• Requests removal, modification, or control of a case;
• Submits high-risk, disputed, suspicious, or urgent information;
• Attempts to submit multiple cases or duplicate reports;
• Triggers fraud, abuse, payment, or security review;
• Is required to verify identity by law, platform policy, or risk assessment.

4. Information We May Request

Depending on the circumstances, we may request:

• Full legal name;
• Date of birth;
• Email address and phone number;
• Residential address or country of residence;
• Government-issued identification document;
• Selfie or liveness verification;
• Proof of relationship to the missing person;
• Proof of legal authority or representation;
• Supporting documents, court orders, police reports, or authorization letters;
• Payment verification or billing information where relevant;
• IP address, device data, login history, and account activity logs.

5. Document Verification

We may request a valid government-issued identification document, such as a passport, driver’s license, national ID card, residence permit, or similar official document.

Documents must be clear, unaltered, current, readable, and belong to the person submitting them. We may reject documents that appear expired, edited, fraudulent, incomplete, inconsistent, or unverifiable.

6. Selfie / Liveness Check

We may request a selfie, selfie with ID, or other liveness verification to confirm that the person submitting the account or case is the same person associated with the identity document.

7. Proof of Relationship or Authority

If you claim to submit information on behalf of another person, including a missing person, family member, minor, vulnerable person, or unidentified person, we may request proof of your relationship or authority.

Such proof may include:

• Birth certificate;
• Marriage certificate;
• Guardianship document;
• Power of attorney;
• Court order;
• Police report;
• Attorney authorization;
• Written authorization from the data subject or lawful representative.

8. No Guarantee of Approval

Completing identity verification does not guarantee that a case, comment, sighting, removal request, appeal, or account action will be approved.

Intertrace may reject, suspend, restrict, or remove content even if a user has completed KYC.

9. Risk-Based Review

Intertrace may apply a risk-based approach when reviewing users and submissions. Higher-risk cases may require enhanced verification, additional documents, manual review, or temporary restriction.

10. Enhanced Due Diligence

Enhanced review may be required where we detect:

• Possible false identity;
• Possible impersonation;
• Suspicious payment activity;
• Multiple accounts or duplicate reports;
• Conflicting case information;
• Claims involving minors, vulnerable persons, trafficking, violence, war, conflict, or abuse;
• Requests involving DNA, biometric, genetic, or medical data;
• Law enforcement, legal, or court-related disputes.

11. Use of Third-Party Verification Providers

Intertrace may use third-party identity verification, fraud prevention, payment, hosting, security, or compliance providers to help verify identity and prevent abuse.

These providers may process data under their own terms and privacy policies. Intertrace is not responsible for third-party systems, failures, delays, or decisions.

12. Processing of Personal Data

KYC data may be collected, stored, reviewed, transmitted, and processed for:

• Identity verification;
• Fraud prevention;
• Platform safety;
• Legal compliance;
• Dispute resolution;
• Payment and chargeback review;
• Protection of rights, safety, and integrity of the Platform.

14. Data Retention

Intertrace may retain KYC records, verification results, logs, metadata, and related evidence for as long as necessary for fraud prevention, legal compliance, dispute resolution, safety, audit, enforcement, and defense of legal claims.

Some data may be retained even after account deletion where permitted or required by law.

15. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect KYC data. However, no storage, transmission, verification, or security system is completely secure.

18. User Responsibility

You are responsible for ensuring that all KYC information you provide is accurate, complete, current, lawful, and submitted with proper authority.

19. No Law Enforcement Status

Identity verification by Intertrace does not mean that Intertrace confirms the truth of a case, verifies a missing person status, confirms legal authority in all jurisdictions, or acts as a law enforcement agency, court, forensic authority, or official investigative body.

20. Law Enforcement and Legal Disclosure

Intertrace may disclose KYC data, identity documents, verification results, account data, logs, and metadata to law enforcement, courts, regulators, government authorities, payment providers, or legal representatives where required or permitted by law, legal process, fraud prevention needs, safety concerns, or protection of rights.

21. International Processing

KYC data may be processed in the United States or other jurisdictions where Intertrace, its service providers, or verification partners operate.

By submitting KYC data, you consent to cross-border processing and understand that privacy laws may differ from those in your jurisdiction.

22. User Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data.

Some requests may be denied or limited where retention is required or permitted for fraud prevention, legal compliance, security, dispute resolution, or defense of legal claims.

23. Appeals

If your verification is rejected or your account is restricted due to KYC review, you may contact us and provide additional supporting information.

Intertrace may approve, deny, or decline further review at its discretion.

24. Recordkeeping and Proof

Intertrace may keep records of verification attempts, submitted documents, review decisions, IP addresses, timestamps, account identifiers, device metadata, consent logs, and related communications.

These records may be used to verify compliance, prevent fraud, investigate abuse, respond to disputes, and defend legal claims.

25. Relationship to Other Policies

This Policy supplements and forms part of Intertrace’s Terms of Service, Privacy Policy, Acceptable Use Policy, Case Submission Agreement, DNA & Biometric Data Consent, Content Removal & Appeal Policy, DMCA Policy, and Law Enforcement Access Policy.

26. Changes to This Policy

We may update this Policy at any time. Continued use of the Platform after changes means you accept the updated Policy.

27. Contact

Zendom LLC
3427 N Freeway Blvd
Sacramento, CA 95834
United States
Email: support@Intertrace.center