1. Purpose
This Content Removal & Appeal Policy explains how Intertrace.center (“Intertrace”, “Platform”, “we”, “us”, or “our”) reviews, restricts, removes, restores, or preserves user-submitted content.
Intertrace is operated by Zendom LLC, a California limited liability company, located at 3427 N Freeway Blvd, Sacramento, CA 95834, United States.
2. Scope
This Policy applies to all content submitted, uploaded, published, transmitted, displayed, stored, or otherwise made available through the Platform, including but not limited to:
- Missing person case reports;
- Names, photographs, descriptions, and identifying information;
- Comments, sightings, tips, and witness reports;
- Documents, attachments, and supporting materials;
- DNA-related, biometric, genetic, medical, or sensitive identifying data;
- Metadata, location information, and case-related history.
3. General Principle
Intertrace aims to preserve the integrity of missing person information while protecting individuals from unlawful, harmful, misleading, abusive, unauthorized, or privacy-invasive content.
Intertrace is not a law enforcement agency, court, forensic authority, emergency service, or official investigative body. We may remove or restrict content based on Platform policies, legal requirements, safety concerns, or risk assessment.
4. Grounds for Content Removal or Restriction
Content may be removed, restricted, hidden, de-indexed, suspended, edited, or placed under review if we determine, in our sole discretion, that it may involve:
4.1 False, Misleading, or Fraudulent Information
- False missing person reports;
- Fabricated identities, locations, events, or timelines;
- Manipulated images or altered evidence;
- Duplicate or abusive submissions;
- Reports submitted for revenge, harassment, extortion, or reputational harm.
4.2 Defamation, Harassment, or Abuse
- False accusations against individuals or organizations;
- Threats, intimidation, stalking, or targeted harassment;
- Content intended to shame, exploit, humiliate, or endanger another person;
- Content that exposes vulnerable persons to harm.
4.3 Privacy or Data Protection Violations
- Unauthorized publication of personal data;
- Disclosure of private contact details, addresses, documents, or identification numbers;
- Submission of data without legal authority or required consent;
- Violation of applicable privacy, biometric, genetic, or data protection laws.
4.4 Sensitive Data Concerns
- Unauthorized DNA-related, biometric, genetic, or medical information;
- Data concerning minors, victims, vulnerable persons, or unidentified persons;
- Information that may create safety, privacy, or legal risks.
4.5 Illegal or Prohibited Content
- Content that violates applicable law;
- Content connected to fraud, exploitation, trafficking, coercion, or criminal activity;
- Malware, phishing, spam, scraping, or technical abuse;
- Copyright-infringing material subject to DMCA or other legal complaint.
5. Who May Request Removal
A removal request may be submitted by:
- The person identified in the content;
- A parent, guardian, or authorized representative;
- A family member or close relative;
- The original submitter of the case;
- A law enforcement or government authority;
- A copyright owner or authorized agent;
- Any person who reasonably believes content violates this Policy or applicable law.
6. How to Submit a Removal Request
Removal requests should be sent to: support@Intertrace.center
To help us review the request, please include:
- URL or exact location of the content;
- Your full name and contact email;
- Your relationship to the content or person involved;
- Reason for requesting removal;
- Any supporting evidence or documentation;
- Whether the request is urgent due to safety, privacy, legal, or law enforcement reasons.
7. Identity and Authority Verification
We may request additional information to verify your identity, authority, relationship, legal standing, or basis for the request.
Failure to provide sufficient verification may delay or prevent action. We may reject requests that appear fraudulent, abusive, incomplete, impersonating, overbroad, or unsupported.
8. Emergency Removal Requests
If content creates an imminent risk of death, serious physical harm, exploitation, unlawful exposure, or severe privacy violation, clearly mark your request as: URGENT CONTENT REMOVAL REQUEST.
Emergency review may result in temporary restriction while we assess the request. Intertrace does not guarantee immediate review and is not an emergency service. In emergencies, contact local law enforcement immediately.
9. Review Process
Upon receiving a request, Intertrace may take one or more of the following steps:
- Review the reported content;
- Check account, submission, payment, consent, and activity logs;
- Request additional information from the requester;
- Contact the original submitter where appropriate;
- Temporarily hide or restrict content during review;
- Consult applicable policies, legal obligations, and safety considerations;
- Preserve evidence where necessary for fraud, abuse, legal, or law enforcement purposes.
10. Possible Outcomes
After review, Intertrace may decide to:
- Take no action;
- Remove specific content;
- Remove an entire case;
- Hide content from public view while retaining it internally;
- De-index or restrict search visibility;
- Edit or redact limited information;
- Restrict comments, sightings, or uploads;
- Suspend or terminate user accounts;
- Refer the matter to law enforcement, counsel, or relevant authorities.
11. Temporary Restriction
We may temporarily restrict content without prior notice if we believe the content may create legal, privacy, safety, fraud, reputational, or security risks.
Temporary restriction does not mean that a final decision has been made.
12. Evidence Preservation
Even when content is removed from public view, Intertrace may retain copies, logs, metadata, payment records, consent records, IP addresses, timestamps, and related evidence for legal compliance, fraud prevention, dispute resolution, security, law enforcement requests, or defense of legal claims.
13. No Guaranteed Deletion from Third Parties
Intertrace may remove or restrict content from the Platform, but we cannot guarantee removal from search engines, archives, screenshots, downloads, external websites, social media, caches, or third-party republications.
14. Search Engine De-Indexing
Where appropriate, Intertrace may attempt to reduce public discoverability by changing visibility, restricting indexing, or requesting removal from search engine results.
We do not control search engines and cannot guarantee de-indexing.
15. DMCA and Copyright Complaints
Copyright-related takedown requests should include:
- Identification of the copyrighted work;
- Identification of the allegedly infringing content;
- Your contact information;
- A statement of good-faith belief;
- A statement under penalty of perjury that the notice is accurate;
- Your physical or electronic signature.
Copyright complaints may be handled under our DMCA Policy.
16. Law Enforcement Requests
Requests from law enforcement or government authorities should follow our Law Enforcement Access Policy.
Intertrace may preserve, disclose, restrict, or remove content in response to lawful requests, emergencies, court orders, subpoenas, warrants, or other valid legal process.
17. Appeals
If your content was removed or restricted, you may submit an appeal by contacting: support@Intertrace.center
Appeals should include:
- The case URL or content reference;
- Your account email;
- Explanation of why the action should be reversed;
- Supporting documents or evidence;
- Confirmation that the content complies with our policies and applicable law.
18. Appeal Review
Intertrace may review appeals internally and may uphold, modify, or reverse the original decision. We are not required to provide detailed reasoning and may deny repetitive, abusive, fraudulent, or unsupported appeals.
19. Repeat Violations
Users who repeatedly submit violating content, false reports, abusive requests, or fraudulent appeals may face:
- Permanent account suspension;
- Content removal;
- Payment restrictions;
- Blocking of future submissions;
- Referral to law enforcement or legal counsel.
20. Abuse of Removal Process
Removal requests must be submitted in good faith. Abuse of this process is prohibited, including:
- False claims of ownership or identity;
- Fraudulent takedown attempts;
- Harassment through repeated complaints;
- Attempts to suppress lawful public-interest information;
- Impersonation of victims, family members, authorities, or legal representatives.
21. Public Interest and Safety Considerations
In some cases, Intertrace may consider public interest, safety, missing person urgency, law enforcement relevance, or the need to preserve important case information when deciding whether to remove, restrict, or retain content.
22. Minors and Vulnerable Persons
Content involving minors, vulnerable persons, victims of violence, trafficking, abuse, exploitation, or persons at risk may receive heightened review.
Intertrace may remove, restrict, or redact such content where necessary to reduce harm.
23. Redaction Instead of Removal
Where full removal is not appropriate, Intertrace may redact or limit specific information, including:
- Addresses;
- Phone numbers;
- Email addresses;
- Government ID numbers;
- Medical, DNA, biometric, or sensitive details;
- Information that may expose a person to harm.
24. No Waiver of Rights
Any decision to remove, restrict, restore, preserve, or decline action on content does not waive any rights, remedies, defenses, limitations, or protections available to Zendom LLC or Intertrace.
25. Relationship to Other Policies
This Policy supplements and forms part of Intertrace’s Terms of Service, Privacy Policy, Acceptable Use Policy, Case Submission Agreement, DNA & Biometric Data Consent, DMCA Policy, and Law Enforcement Access Policy.
26. Changes to This Policy
We may update this Policy at any time. Continued use of the Platform after changes means you accept the updated Policy.
27. Contact
Zendom LLC
3427 N Freeway Blvd
Sacramento, CA 95834
United States
Email: support@Intertrace.center